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Frequently Asked Questions About NyayaSetu
No. NyayaSetu is an independent citizen guidance platform created by Team Sankalp for Tech Tomorrow. It provides issue routing, document checklists, and request drafts, then directs citizens to verified official portals such as CPGRAMS, myScheme, and NCH 2.0.
No. NyayaSetu respects citizen privacy and does not collect PII (Personally Identifiable Information), Aadhaar numbers, or banking credentials. All guided question responses and action plans are saved privately in your browser's LocalStorage.
NyayaSetu uses a deterministic question wizard mapped to public service frameworks. By analyzing your problem category (e.g. consumer refund, road repair, utility billing, or UPI failure), it routes you to the exact official authority.
NyayaSetu does not submit complaints on your behalf. It prepares a structured complaint draft and document checklist, giving you direct links to official government portals (such as pgportal.gov.in) to lodge your grievance officially.
No. NyayaSetu is 100% free for all citizens. It is a public service guidance initiative designed to help people understand their rights, required documents, and official government destinations with clarity.
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