NYAYASETU
AI-Powered Citizen Grievance & Public Service Redressal
Speak, type, or upload site photos in any Indian language. Our AI engine transcribes, classifies the domain, maps your jurisdiction, routes to the verified nodal officer, and tracks SLA countdowns in real-time.
Resolve everyday public service problems with clarity — start your guided action plan today.
Frequently Asked Questions About NyayaSetu
You can speak in 22 Indian languages (Hindi, Bengali, Marathi, Tamil, Telugu, etc.), type plain text, or upload photos of damaged infrastructure. Sarvam STT transcribes your voice, our LLM extracts structured facts, and resolves your exact administrative ward and nodal officer.
No. NyayaSetu strictly complies with the Digital Personal Data Protection (DPDP) Act 2023. We only use mobile phone OTP verification for tracking notifications. No Aadhaar or banking credentials are ever requested.
Each grievance is assigned a strict citizen charter SLA window (e.g. 24h for urgent water/sewer contamination, 48h for roads, 7 days for municipal billing). If the assigned junior engineer does not resolve the ticket in time, NyayaSetu automatically triggers Level 2 escalation to the Zonal Assistant Municipal Commissioner.
NyayaSetu is an independent civic technology platform built to bridge the gap between citizens and government departments. It prepares formal legal drafts, formats evidence, and dispatches grievances directly to verified government endpoints (CPGRAMS, state PGR portals, and municipal APIs).
No. NyayaSetu is 100% free for all Indian citizens as a public service initiative.
Support & FAQ
Transparent, AI-powered public grievance redressal across India.
Verified Official Government Endpoints